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Multi-Location Workshop Software

Multi-Location Workshop Software for Australian Mechanic Chains

Run two, five, or fifty workshops from one platform. Customers book at any branch, the AI receptionist routes calls to the right site, and you see the whole chain in one report.

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★ Australian-built & supported
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Most workshop platforms were built for a single shop and creak the moment you open a second site. Servicelane was built for chains from day one — shared customer database, per-site diaries, per-site team and pricing, central reporting, and an AI receptionist (Erica) that knows which branch to book a call into based on the customer's suburb.

What multi-location actually means in Servicelane

It's not just running 5 separate accounts in 5 tabs. It's one platform with proper site-aware data.

Why chains switch to Servicelane

Chains running on Workshopmate or Mechanic Desk typically have one license per site, no shared customer database, no central reporting, and no way for a customer to book at any branch from one URL. Servicelane consolidates all of that — and the AI receptionist alone, applied across 5 sites, recovers 30-50 bookings a week that would otherwise have gone to voicemail.

Brand consistency, branch personality

Each branch can have its own phone number, address, hours, team and reviews — but the booking experience, the SMS templates, the invoice format, and the brand all stay consistent. Customers feel like they're dealing with one business, not five different shops.

Frequently asked questions

Does Servicelane work for a 2-site workshop?
Yes — Servicelane handles 2 to 50+ sites on a single account. Pricing scales by site, and there's no per-site setup fee.
Can each branch have its own Google Business Profile?
Yes. Each branch in Servicelane connects to its own Google Business Profile, gets its own review-collection flow, its own posts and photos, and its own ranking dashboard.
Can a customer book at any branch from one website?
Yes. The Servicelane booking widget detects the customer's suburb and surfaces their nearest branch first, with the option to choose another. They book once; the booking lands in the right branch's diary.
How does the AI receptionist know which branch to book a call into?
Erica asks for the customer's suburb (or vehicle pickup address) at the start of the call and matches that to the closest branch's service area. If the customer is between two sites, she gives them the choice.
Can I see central reporting across all sites?
Yes — bookings, revenue, technician utilisation, NPS, missed-call recovery, review velocity, and Google Business Profile ranking are all reported per-branch and consolidated at the chain level.
Is Servicelane built for Australian workshops?
Yes — Servicelane is Australian-built, GST-aware, and tuned for Australian shop workflows including rego capture, roadworthy/safety certificate jobs, log book servicing, and integration with the Google Business Profile of your physical workshop.

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Free plan, no credit card. Set up in 15 minutes. Built and supported in Australia.

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