Online Booking System for Mechanics — Customers Book Themselves In
Stop playing phone tag. With Servicelane, customers book a service slot in 60 seconds — directly from your website, your Google Business Profile, or by talking to Erica on the phone.
Around 60% of Australians under 45 will not pick up the phone to book a car service if there's a self-serve option — they'll just go to the next mechanic on Google. Servicelane gives you a polished online booking system that runs on your website, your Google Business Profile, and your social bios — and pairs it with the AI receptionist Erica for the older customers who do still ring.
What you get
A modern, mobile-first booking flow that converts — without you having to write a line of code.
Embeddable booking widget for your existing website
A standalone booking page on your domain (e.g. yourshop.com.au/book)
Direct Book-Now button on your Google Business Profile
Customer enters rego, vehicle, service type, preferred time
You set your services, your bay capacity, your hours, and any blackout periods. The system never double-books and never gives away your lunch break. If a customer needs something special (diagnostic, log book, roadworthy), it's clearly flagged for your team.
Phone, web and Google — one diary
Every booking — whether it came in through the website, Google, or a phone call answered by Erica — lands in the same diary. No double entry, no missed jobs. Combined with automated service reminders, the diary fills itself.
Frequently asked questions
How is this different from just using Calendly?
Calendly is generic appointment scheduling — it doesn't capture vehicle, rego, or service type, doesn't talk to job cards or invoicing, and doesn't integrate with your Google Business Profile booking button. Servicelane is purpose-built for mechanical workshops, so every booking carries the data your team needs to do the job.
Can customers book on Google directly?
Yes. Servicelane connects to your Google Business Profile so the official Google 'Book' button uses your Servicelane diary. Customers can book without ever visiting your website.
What if a customer wants a service we don't list online?
You can either list every service you offer (recommended), or have a 'Something else / not sure' option that creates a callback task for your team — Erica can then ring the customer back to confirm.
Does it work on mobile?
Yes — the booking flow is mobile-first. Most customers book in under 60 seconds on a phone.
Is Servicelane built for Australian workshops?
Yes — Servicelane is Australian-built, GST-aware, and tuned for Australian shop workflows including rego capture, roadworthy/safety certificate jobs, log book servicing, and integration with the Google Business Profile of your physical workshop.
How much does Servicelane cost?
Servicelane starts free for solo operators and scales with your shop. The full Workshop plan is $149/month and includes unlimited bookings, the AI receptionist Erica, service reminders, job cards, invoicing, and Google Business Profile growth. No setup fees, no per-job charges, cancel anytime.
Ready to take Servicelane for a spin?
Free plan, no credit card. Set up in 15 minutes. Built and supported in Australia.